Service Delivery Management / Project Engineer

Symphony Communication Co., Ltd. (Chatuchak)

Bangkok, Thailand

Symphony Communication Public Company Limited or SYMC is a Telecommunication network and service provider in Thailand, providing high speed and reliable network for both domestic and international connectivity and value-added services to serve the fast-growing data demand in Thailand and ASEAN. Currently, the Company holds the Telecommunication Service License Type II and Type III, permitted by Office of The National Broadcasting and Telecommunications Commission (“NBTC”) to provide services for International Private Leased Circuit (IPLC) both terrestrial and submarine coverage and IP-Virtual Private Network (IP-VPN). In addition, the Company has also received the Internet Operation Type I and II to provide internet service and operate International Internet Gateway (IIG) and National Internet Exchange (NIX).

About this position

The Service Delivery Management / Project Engineer position involves coordinating resources and ensuring timely delivery of services while managing project plans and changes effectively.

Responsibilities

• Coordinate internal resources and third parties/vendors for the flawless execution of services.
• Ensure that all services are delivered on-time and within scope.
• Develop comprehensive project plans to be shared with clients as well as other staff members.
• Develop a detailed project plan to monitor and track progress.
• Implement and manage change when necessary to meet project outputs.
• Gather all completion information to handover service and ensure the service will be passed into the operation phase.

Requirements

• Proven experience 2-5 years as Service Delivery Management, Project Management, Network Engineering or IT solution position.
• Experience in SI company about ICT solution for 4 years.
• Excellent client-facing and internal communication skills.
• Strong leadership, analysis, negotiation, and problem-solving skill.
• Flexibility and ability to work and enjoy working under tight deadlines and handle pressure.
• Proven ability to lead & enable team and manage relationships with people for all level ranging from senior management to working team members trough collaboration and with high professionalism.
• Good command of written and spoken English communication.
• Telecommunication business knowledge.