NOC Support (Tier 3) / Network&System Engineer

Symphony Communication Co., Ltd. (Chatuchak)

Bangkok, Thailand

Symphony Communication Public Company Limited or SYMC is a Telecommunication network and service provider in Thailand, providing high speed and reliable network for both domestic and international connectivity and value-added services to serve the fast-growing data demand in Thailand and ASEAN. Currently, the Company holds the Telecommunication Service License Type II and Type III, permitted by Office of The National Broadcasting and Telecommunications Commission (“NBTC”) to provide services for International Private Leased Circuit (IPLC) both terrestrial and submarine coverage and IP-Virtual Private Network (IP-VPN). In addition, the Company has also received the Internet Operation Type I and II to provide internet service and operate International Internet Gateway (IIG) and National Internet Exchange (NIX).

About this position

The NOC Support (Tier 3) / Network & System Engineer position involves providing advanced technical support and troubleshooting for network and system incidents, ensuring alignment with customer requirements and organizational policies.

Responsibilities

• Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
• Technical Support provide highly advanced support to our customers in all areas of network hardware, system infrastructure, system admin and interconnection
• Consult and troubleshoot incident cases with customers
• Provide Tier 3 support to the Network Operations Center (NOC) team.
• Perform troubleshoot and resolve network, system or security incident within SLA
• Inform Service desk to log ticket, perform ticket status tracking and escalation for incident management process
• Other duties as assigned

Requirements

• Bachelor's Degree or higher in Computer, Telecom Engineering or related fields
• Good command of English
• 3-6 years in computer network/ IT Helpdesk/Internet Broadband experience
• Solid knowledge of IT Infrastructure, LAN & WAN, Ethernet, MPLS, FTTx, Linux, Ubuntu, O365, Window
• Experience with supporting IP services (TCP/IP, IPv4, IPv6, VPN, QOS, SDN, SNMP, VOIP)
• Experience with CISCO and Juniper, switches, routers
• Certifying in CCNA / CCNP is preferred
• Enthusiastic, can-do attitude, service minded