Assistant Network Operation Center [NOC]

Symphony Communication Co., Ltd. (Chatuchak)

Bangkok, Thailand

Symphony Communication Public Company Limited or SYMC is a Telecommunication network and service provider in Thailand, providing high speed and reliable network for both domestic and international connectivity and value-added services to serve the fast-growing data demand in Thailand and ASEAN. Currently, the Company holds the Telecommunication Service License Type II and Type III, permitted by Office of The National Broadcasting and Telecommunications Commission (“NBTC”) to provide services for International Private Leased Circuit (IPLC) both terrestrial and submarine coverage and IP-Virtual Private Network (IP-VPN). In addition, the Company has also received the Internet Operation Type I and II to provide internet service and operate International Internet Gateway (IIG) and National Internet Exchange (NIX).

About this position

The Assistant Network Operation Center (NOC) position is responsible for maintaining network uptime and stability, managing faults, and ensuring effective communication during network outages.

Responsibilities

• Maintain the Network Uptime and Stability and support customer.
• Responsible for Fault Management to meet MTTR 3 hours and to keep SLA 99.95%.
• Internal and External Communications during and post Critical and Major Network Outages with all related information e.g., total number of impacted circuits, cause of incident, ETR.
• Performance Management and verify the circuit and core backbone before effect to customer service.
• Level 1 support Team.
• Strong ability to diagnose server or network alerts, events, or issues.
• Understanding of common information architecture frameworks.

Requirements

• Bachelor’s degree in related field or equivalent experience.
• Minimum of 5 or more years’ experience in a technical lead.
• Excellent troubleshooting and problem-solving skills.
• Willingness to work flexible schedule in support of a 24x7 team.
• Excellent communication and interpersonal skills.
• Excellent mentoring and coaching skills.
• Working in a customer-facing organization where customer services skills are essential.
• Strong organizational & time management skills.
• CCNA, or other networking certifications.
• Strong experience with basic Cisco router & switch administration.