Application Support

Symphony Communication Co., Ltd. (Chatuchak)

Bangkok, Thailand

Symphony Communication Public Company Limited or SYMC is a Telecommunication network and service provider in Thailand, providing high speed and reliable network for both domestic and international connectivity and value-added services to serve the fast-growing data demand in Thailand and ASEAN. Currently, the Company holds the Telecommunication Service License Type II and Type III, permitted by Office of The National Broadcasting and Telecommunications Commission (“NBTC”) to provide services for International Private Leased Circuit (IPLC) both terrestrial and submarine coverage and IP-Virtual Private Network (IP-VPN). In addition, the Company has also received the Internet Operation Type I and II to provide internet service and operate International Internet Gateway (IIG) and National Internet Exchange (NIX).

About this position

The Application Support position involves providing guidance and support to application users, investigating issues, and collaborating with development teams to enhance application functionality.

Responsibilities

• Provide guidance and support for application users.
• Can be able to investigate and identify the issue, bug or error and be a bridge to development team.
• Understand business situations and application functionality to better analyze problems and make recommendations.
• Provide service and support or suggestion to end user about Data warehouse.
• Provide data or information support ad-hoc request from end user.
• Create new reports/modify existing reports for business unit.
• Work closely with application development teams and vendors to investigate, fix and test applications include to understand new features, configurations and elements to be deployed in each release.
• Administrate application system of the company in term of application configuration, master data setup, application user id and permission management.
• Configures and supports all applications in production.
• Conduct knowledge sharing sessions within team members to improve technical knowledge and skills.

Requirements

• Bachelor's degree in computer science, Information Technology or any related fields.
• 3-5 years of experience in Application Support/Help desk.
• Experience with Oracle Database, SQL, PL /SQL, SQL Developer and Workflows.
• Experience with MS SQL Database, Crystal report, MS .NET, ASP.NET.
• Experience in connecting front-end, API and back-end.
• Experience with incident management tools and ticketing systems.
• Strong technical knowledge of software applications and systems.
• Strong in database and programming skill.
• Good understanding of business and operations process flow.
• Good analytical, problem solving, communication, presentation, and interpersonal skills.
• Strong problem analysis, self-motivated, enthusiastic and resolution skills are required.
• Able to work as a team, will to learn, and detailed oriented.
• Able to communicate in written and spoken English.