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Customer Service Account Manager

Swisslog
Swisslog (Bangkok, Bangkok City, Thailand)
Bangkok, Thailand 🇹🇭
Swisslog
WISSLOG - A GLOBAL PROVIDER OF DATA-DRIVEN AND ROBOTIC INTRALOGISTICS SOLUTIONS The right level of automation at your distribution facility could set you in the direction of success. Swisslog designs, develops and delivers a wide range of automation solutions, from tote to pallet based, goods to person technologies, intelligent software and self-learning robotics. It is our aim to ensure our customers have everything they need to optimize logistics and deliver the right products, to the right place, at the right time. Swisslog Logistics Automation has improved performance for companies in multiple industries including: • Retail & E-Commerce – improving accuracy, pick rates, and inventory & returns management • Beverage - delivering greater efficiency and space utilisation • Food & Temperature Controlled - maximizing throughput for the freshest delivery • Pharmaceuticals – reliable transport, storage, order fulfillment and quality control Swisslog is a member of the KUKA Group, a leading global supplier of intelligent automation solution.

About this position

The Customer Service Account Manager at Swisslog is responsible for generating sales from existing and new customers through various services, maintaining strong business relationships, and ensuring customer satisfaction.

Responsibilities

• Ensure maintenance/support contracts, system operations, Extension and modernisation project and spare parts sales to meet and exceed given sales targets.
• Develop and maintain strong business relationships with new customers.
• Maintain good relationship with installed base customers and to constantly explore further CS business opportunities with them.
• Evaluate and increase customer satisfaction level.
• Consolidate information from customers on product and service quality and failure.
• Adherence to quality process.
• Following up on customer complaints and changes request.
• Update sales forecast and business development progress in the system.
• Prepare CS sales and customer reports for management review.
• Monitor customers' order forecast and purchase orders.
• Present proposals and prepare quotations for customers and follow up with negotiations.

Requirements

• Bachelor degree in Electrical /Mechanical/Controls Engineering or related disciplines.
• Minimum 5 years of service services/account management experience, with proven works track record. Prior work experience in automated material handling system is an added advantage.
• Preference will be given to those with experience of pursuing the sales of spare parts and/or support/ maintenance contract.
• Strong business acumen and analytical. Able to conceptualize solutions and articulate concept and proposed solutions to customers.
• Able to work independently with strong commercial, interpersonal and negotiation skills.
• Self-starter with strong capability to interact and work in a cross-functional and multinational environment.
• Strong technical background and the ability to be fully conversant with the technologies in the industry.
• Good presentation and communication skills, both spoken and written English.
• Proactive with a strong customer and team focus.
• Computer literate with good knowledge of Microsoft Office.
• Able to travel both domestically and overseas for business meetings, even on short notice.