Network Engineer

SUPERNAP (Thailand) (Chon Buri)

Chonburi, Thailand

SUPERNAP is operating Thailand's most advanced data center out of Chonburi, one hour East of Bangkok. Committed to lower the carbon footprint of its client and support the national strategy to reduce greenhouse gas emission, SUPERNAP Thailand was the first multi-tenant data center in Thailand to implement a solar panel farm to power its facility.

About this position

The Network Engineer will monitor the health monitoring and event investigation of the customer and internal connectivity services/infrastructure. This position is also responsible for providing customer service technical support. By working closely with the Senior Network Engineer, this position will configure, deploy, maintain, and provide documentation of the network infrastructure as well as be part of escalation.

Responsibilities

• Troubleshoot and resolve customer tickets. Works closely with the customer or with the vendor until resolution.
• Create and maintain diagrams and technical documents.
• Participate in IT projects and effectively meet deadlines with minimum supervision.
• Provide input and feedback for the use and optimization of internal network/system management, NOC processes (Network Operation Center), and procedures.
• In the event of a critical situation or major service outage, will perform crisis management. This includes activating a conference bridge and coordinating with a cross-functional team in English.
• Internal IT support for related IT equipment, data center network, and system infrastructure.
• Required to work on the day and night shifts.
• Required to work a flexible schedule/on-call rota according to business needs/events.
• Other duties as assigned.

Requirements

• Able to read, write, and communicate well in English and Thai.
• Excellent oral and written communication and interpersonal skills. Must be able to accurately communicate complex issues using easy-to-understand terminology.
• Ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism.
• Knowledge of the OSI Model and various troubleshooting techniques for identifying issues at each layer.
• Knowledge of industry cabling standards and data center infrastructure deployment.
• Understanding of LAN/WAN networking (TCP/IP).
• Administration of virtualized infrastructure.
• Knowledge of Cloud technologies.
• Ability to navigate and effectively utilize ticketing systems.
• Experiences with one or more of the following security technologies will be a plus: Firewalls, Network Intrusion Detection Systems, Vulnerability Scanners, Virtual Private Networking, Virus protection technologies, Log Management, network access control, proxy servers, and data loss prevention.
• Ability to effectively manage deadlines.
• Display strong organizational skills.
• Bachelor’s degree in, Computer Science, Computer Information Systems, IT management, or higher education.
• At least 2 years of experience within the Information Technology.