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Customer Success Officer

SuperApp
SuperApp (Tangerang, Banten, Indonesia)
Banten, Indonesia 🇮🇩
SuperApp
As the first social commerce platform in Indonesia that is ISO 9001:2015 certified, SuperApp aims to solve economic inequality across cities for Indonesia’s future economy. SuperApp is one of the top YC companies, which oversees the main feature, SuperAgen, an agent-led commerce that enables community leaders to become retailers within their communities.

About this position

The Customer Success Officer at SuperApp is responsible for building strong customer relationships, onboarding new clients, and ensuring customer satisfaction while addressing inquiries and gathering feedback to improve services.

Responsibilities

• Build and maintain strong relationships with customers to understand their needs.
• Onboard new customers and provide training on product usage.
• Address customer inquiries and resolve issues in a timely manner.
• Gather feedback from customers and collaborate with internal teams to improve products/services.
• Monitor customer satisfaction metrics and identify opportunities for improvement.

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field.
• Proven experience in customer service or account management role.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Empathy and a customer-centric approach.