Customer Engagement Officer

SuperApp (Surabaya, East Java, Indonesia)

East Java, Indonesia

As the first social commerce platform in Indonesia that is ISO 9001:2015 certified, SuperApp aims to solve economic inequality across cities for Indonesia’s future economy. SuperApp is one of the top YC companies, which oversees the main feature, SuperAgen, an agent-led commerce that enables community leaders to become retailers within their communities.

About this position

The Customer Engagement Officer at SuperApp is responsible for enhancing customer satisfaction and loyalty through various strategies and collaboration with marketing teams, while also analyzing consumer trends to improve business operations.

Responsibilities

• Develop and execute strategies to enhance customer satisfaction and loyalty.
• Monitor and respond to customer feedback and inquiries across various channels.
• Collaborate with marketing teams to create engaging content and promotions.
• Analyze consumer trends and behavior to provide insights for business improvement.

Requirements

• Bachelor's degree in Marketing, Business, or a related field.
• Excellent communication and interpersonal skills.
• Experience in customer service or consumer engagement roles.
• Strong data analysis and interpretation skills.