SuperApp

21 jobs

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🇹🇿 Tanzania, United Republic of (1)
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🇻🇳 Viet Nam (2)

List of jobs found:

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    SuperApp

    Customer Success Officer

    SuperApp

    Indonesia | Banten

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    Last updated 15 hours ago

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    SuperApp

    Office Management Officer

    SuperApp

    Indonesia | Banten

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    Last updated 4 days ago

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    SuperApp

    Brand Development Officer

    SuperApp

    Indonesia | Banten

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    Last updated 4 days ago

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    SuperApp

    Associate Ecommerce Manager

    SuperApp

    Indonesia | East Java

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    Last updated 4 days ago

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    SuperApp

    Community Development Officer

    SuperApp

    Indonesia | Banten

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    Last updated 4 days ago

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    SuperApp

    Building Management Specialist

    SuperApp

    Indonesia | East Java

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    Last updated 4 days ago

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    SuperApp

    Senior Product Marketing Manager

    SuperApp

    Indonesia | East Java

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    Last updated 4 days ago

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    SuperApp

    Junior Talent Acquisition

    SuperApp

    Indonesia | East Java

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    Last updated 3 weeks ago

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    SuperApp

    Logistic Admin

    SuperApp

    Indonesia | East Java

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    Last updated 3 weeks ago

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    SuperApp

    Associate Procurement & Asset Management Manager 

    SuperApp

    Indonesia | East Java

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    Last updated 3 weeks ago

Customer Success Officer

SuperApp
SuperApp (Tangerang, Banten, Indonesia)
Banten, Indonesia 🇮🇩
SuperApp
As the first social commerce platform in Indonesia that is ISO 9001:2015 certified, SuperApp aims to solve economic inequality across cities for Indonesia’s future economy. SuperApp is one of the top YC companies, which oversees the main feature, SuperAgen, an agent-led commerce that enables community leaders to become retailers within their communities.

About this position

The Customer Success Officer at SuperApp is responsible for building strong customer relationships, onboarding new clients, and ensuring customer satisfaction while addressing inquiries and gathering feedback to improve services.

Responsibilities

• Build and maintain strong relationships with customers to understand their needs.
• Onboard new customers and provide training on product usage.
• Address customer inquiries and resolve issues in a timely manner.
• Gather feedback from customers and collaborate with internal teams to improve products/services.
• Monitor customer satisfaction metrics and identify opportunities for improvement.

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field.
• Proven experience in customer service or account management role.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Empathy and a customer-centric approach.

About SuperApp

As the first social commerce platform in Indonesia that is ISO 9001:2015 certified, SuperApp aims to solve economic inequality across cities for Indonesia’s future economy. SuperApp is one of the top YC companies, which oversees the main feature, SuperAgen, an agent-led commerce that enables community leaders to become retailers within their communities.