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Commercial Excellence Specialist (sales analyst)

Straumann Group (Thailand)
Straumann Group (Thailand) (Bangkok, Bangkok City, Thailand)
Bangkok, Thailand 🇹🇭
Straumann Group (Thailand)
Every vision has its story, and ours began more than 60 years ago. Since then, our innovations and achievements have become landmarks in dentistry worldwide. Straumann began as a family-owned institute, grew into a publicly-owned holding, and today comprises a number of leading and talented companies around the world. Our vision has always been to create more than just smiles, but lasting confidence for dentists, labs, patients, employees, partners, dental networks and the global community.

About this position

Located in Bangkok office and responsible for setting up and maintaining the CRM systems, E-Shop, various company systems, producing reports from the systems for various stakeholders and helping to troubleshoot any system related issues. This role reports to Country Manager.

Responsibilities

Key Responsibilities
• Key user for CRM:
• Manage the main database of information about our customers and prospects/opportunities. Act as go-to person for CRM related activities and topics.
• Deliver internal training, ongoing education and coaching on CRM usage to support the overall organization’s goal to increase user adoption and utilization

• Business Analyst:
• Analyze business data and provide data-driven insights to management and business units about trends, opportunities, and potential threats.
• Creating reports on customer behavior and activity to help Straumann Thailand to improve its marketing campaigns and lead-generation activities.
• Implement, train, track, and report customer satisfaction (NPS etc.) results to management and business units upon rollout of program.
• Work with Straumann Thailand BUs and management to create and implement a competencies framework, while aligning on above mentioned with Regional and Global Commercial Excellence

Requirements

The Successful Profile Would Probably Look Like
• Bachelor’s degree in business management, Finance.
• Experience in SAP ERP/CRM, Salesforce (SQL, Azure, Zendesk a plus)
• Ability to communicate clearly with a focus on timely and open communication, while being open to feedback.
• Possesses a “player-learner” mindset and strives for self-improvement
• Has a can-do attitude and is willing to take on tasks by him/herself.
• Has experience in project management.
• English language skills (advanced a must, business level preferred).
• 3-5 years of experience in a similar role.