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IT QA and Application Support : Digital Technology *New Graduated are Welcome*

Starbucks Thailand
Starbucks Thailand (Bangkok)
Bangkok
Bangkok, Thailand 🇹🇭
Starbucks Thailand
ข้อมูลบริษัท เกี่ยวกับ สตาร์บัคส์ คอฟฟี่ ไทยแลนด์ สตาร์บัคส์ คอฟฟี่ ไทยแลนด์ เปิดดำเนินการในประเทศไทยสาขาแรกเมื่อเดือนกรกฎาคม 2541 ปัจจุบันมีสาขาทั้งหมด 420 สาขา ทั่วประเทศไทย สตาร์บัคส์ มุ่งมั่นที่จะมอบ ประสบการณ์สตาร์บัคส์ ให้กับผู้บริโภคในประเทศไทย ขณะเดียวกันก็มุ่งมั่นในการให้ ความช่วยเหลือด้านเศรษฐกิจสังคมและสิ่งแวดล้อมบริเวณแหล่งปลูกกาแฟ พร้อมทั้งชาวไร่กาแฟและครอบครัวชาวไร่กาแฟชาวไทยภูเขาทางภาคเหนือ ภายใต้ชื่อกาแฟม่วนใจ๋ เบลนด์ About Starbucks Coffee Thailand Starbucks Coffee (Thailand) Co., Ltd. was founded in Thailand in July 1998. Starbucks Coffee(Thailand) now operates 420 retail locations throughout the Kingdom of Thailand. The company is dedicated to making the Starbucks Experience a rewarding part of the day for all its customers in Thailand, while contributing positively to the community through its sponsorship of sustainable coffee production with Thai hill tribes under the name of Muan Jai? (Thaiblended coffee). Starbucks always initiates handcrafted beverages one at a time and invites customers to personalize their beverages. Starbucks partners strive to provide the best coffee experience and are always ready to share with customers background on Starbucks coffee heritage. For further information, please visit http://www.starbucks.co.th

About this position

The ideal candidate will have a minimum of five years of experience in the application & technical support and works cross-functionally to execute test cases, be passionate about quality detail, and have excellent communication skills for finding and reporting bugs and glitches. Ultimately, you will ensure that our products, applications, and systems are on operating and working correctly.

Responsibilities

• Coordinate with product owners and development teams to assess requirements and ensure team understanding of the project requirements and testing objectives and engage in project review and status meetings.
• Review and ensure testing strategies and plans for all types of testing required for the products, including functional testing and non-functional testing, are comprehensive.
• Follow up on project progress and timeline, and oversee defects to progress on time.
• Work closely with the development teams to identify and escalate risks and quality issues, team obstacles, and resolve conflicts between team members.
• Providing technical support to team and business users when required.
• Coordinate with the vendor and the infrastructure team regarding deployment-related matters and troubleshooting.
• Troubleshooting daily production and test issues.

Requirements

• Bachelor’s Degree in an IT-related field preferred.
• minimum of 1-4 years working experience in application & technical support, software quality assurance, or similar roles.
• Strong problem-solving skills with analytical thinking to identify the root cause of failure under pressured situation.
• Full technical proficiency in the theory and practice of the area of software QA testing.
• Business-level English skills, both written and verbal communication.
• Efficient communication, interpersonal, and customer service skills.
• Background knowledge of network & cloud services, microservices architecture, database, programming skills, and SQL queries (Preferable).