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Sales Automation Specialist

Star Petroleum Refining Public Company Limited
Star Petroleum Refining Public Company Limited (Bangkok)
Bangkok, Thailand 🇹🇭
Star Petroleum Refining Public Company Limited
Star Petroleum Refining Public Company Limited (“SPRC”) is one of the leading producers of petroleum products in Thailand and offers customers a reliable source of high quality petroleum products both for domestic consumption and for export. SPRC is majority-owned by Chevron (60.56%), one of the major global oil and others (39.44%). SPRC owns and operates a complex crude oil refinery with a capacity of 165,000 bpd strategically located in Thailand’s largest industrial park and the world’s eighth largest petrochemical industrial hub providing proximity to key transportation links and customers. SPRC’s “One Family” culture is part of everything we do. Our family consists of our staff, our contractors, our communities and all our stakeholders. The ‘One Family’ culture builds industry leading performance in safety and operational excellence. Our refinery has been ranked at the top of over 90 refineries in the Asia-Pacific and Indian Ocean region for effective utilization and availability, which has in turn led to superior financial returns.

About this position

The Sales Automation Specialist is responsible for managing various systems related to sales automation, including Point of Sale, Back Office, Fleet Card, Loyalty Programs, and Mobile Applications. This role involves collaboration with stakeholders, vendors, and sales teams to ensure effective deployment and maintenance of these systems.

Responsibilities

• Manages Store Systems Installation (move/add/change) including Electronic Point of Sale, Back Office and Head Office system (Telecommunications as well as legacy systems and equipment.
• Manages relationship with the regional stakeholder’s team and Retail Automation vendors to ensure that systems are deployed with effective cost and market appropriate/ fit for purpose of both timeline and service level agreement.
• Provides technical assistance and problem solution to local and escalate to the region, if required.
• Provides installation, training, and maintenance explanations, help desk and field support, processes, and monitoring service levels through vendors/third-party providers.
• Works with the Sales teams to ensure that the automation systems match expectations and service level agreements.
• Support new and upgrade fleet card, cash card on EDC system including SIT, UAT and deployment to stations.
• Work with vendors to develop and upgrade software on EDC terminal to support new payment, loyalty programs, e-coupon and other business requirements.
• Manages the Loyalty System including development and maintenance support to ensure the service level agreements are met.
• Gather business requirements, work with vendors to support program development, SIT, UAT and deployment.
• Work with both local and regional team to develop and manage Mobile Application including fleet card, cash card, bank payment, brand & loyalty programs, discount and reports to support business requirements.
• Manage retailer reporting all issues related to retail automation platform via RA Call Center.
• Track and improve all performances of Call center vendor to meet the service level agreement.
• Monitor high risk issues (fraud and loss volumes) to ensure issues have been resolved within timeline.
• Track vendor’s service within the Service Level Agreement.
• Manage and conduct Retail System Training Programs to internal and external customers.
• Manage unique local requirements such as tax reporting, fuel safety, local communication standards, unique vendors, etc.
• Conduct Retail System Customer Satisfaction Survey, gather data, analysis and provide mitigation to close any gaps.
• Provide sales report and data analysis to support sales team. Help sales team to identify any incident related to Retail Automation system.
• Support customer service team to assess and identify any incident related to system and operation issues until case closed.
• Manage operating expenses, CAPEX within budget planning and make payment to vendors.

Requirements

• Minimum bachelor's degree in information technology, business administration, engineering or related courses.
• At least 2 years of relevant experiences preferable.

Benefits

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Huneety A.I Salary Estimate
30,000 - 50,000 THB per month