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About this position

The Client Service Manager is responsible for ensuring compliance with anti-money laundering regulations, serving clients effectively, and supporting the Priority Relationship Manager in selling approved products.

Responsibilities

• Awareness of all the policies and procedures issued in relation to money laundering prevention
• Comply with all applicable Anti Money Laundering & Terrorist Financing (AML/TF) procedures
• Ensure strict compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff
• Ensure that effective arrangement are in place to comply with AML/TF requirements (CDD, Transactions Monitoring and Sanctions) as stipulated by Group & Local Regulator
• Helping the RM in performing CDD Periodic Review & Customer Data Updating
• Make prompt reporting of Suspicious Activity Report (SAR) to UKK Holder (Branch Manager) and to CMLPO at Head Office
• Ensure to join available AML/TF training (or e-training)
• Responsible for proper control of keys/ combination setting & password for safekeeping cash and valuable documents (if applicable)
• Ensure implementation of Clean Desk Policy
• Ensure kept no pre-signed blank form and customer copy ID
• Ensure customer data are kept properly in secured area
• Serve client in the Bank premises.
• Ensure that client being handled as per their needs or requests.
• Serve Client’s queries and complaints as per prevailing quality standard
• To note Client’s requests and complaints to be further actioned by related party and input them into the existing system.
• Ensure Client’s satisfaction on the service fulfil the target set.
• Perform selling of the approved Standard Chartered products to support Priority Relationship Manager.
• As a backup Client Service Executive (CSE) at the Branch.

Requirements

• Minimum bachelor degree from any major
• Minimum 1 years in client services, account management or customer relations in financial services
• Strong verbal and written communication skills
• Customer-focused with a proactive approach to service delivery
• Proficiency in Microsoft Office Suite