Client Service Manager

Standard Chartered (Indonesia) (Jakarta Metropolitan Area)

DKI Jakarta, Indonesia

We are a leading international banking group, with a presence in 53 of the world’s most dynamic markets and serving clients in a further 64. Our purpose is to drive commerce and prosperity through our unique diversity, and our heritage and values are expressed in our brand promise, here for good.

About this position

The Client Service Manager is responsible for ensuring compliance with anti-money laundering regulations, serving clients effectively, and supporting the Priority Relationship Manager in selling approved products.

Responsibilities

• Awareness of all the policies and procedures issued in relation to money laundering prevention
• Comply with all applicable Anti Money Laundering & Terrorist Financing (AML/TF) procedures
• Ensure strict compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff
• Ensure that effective arrangement are in place to comply with AML/TF requirements (CDD, Transactions Monitoring and Sanctions) as stipulated by Group & Local Regulator
• Helping the RM in performing CDD Periodic Review & Customer Data Updating
• Make prompt reporting of Suspicious Activity Report (SAR) to UKK Holder (Branch Manager) and to CMLPO at Head Office
• Ensure to join available AML/TF training (or e-training)
• Responsible for proper control of keys/ combination setting & password for safekeeping cash and valuable documents (if applicable)
• Ensure implementation of Clean Desk Policy
• Ensure kept no pre-signed blank form and customer copy ID
• Ensure customer data are kept properly in secured area
• Serve client in the Bank premises.
• Ensure that client being handled as per their needs or requests.
• Serve Client’s queries and complaints as per prevailing quality standard
• To note Client’s requests and complaints to be further actioned by related party and input them into the existing system.
• Ensure Client’s satisfaction on the service fulfil the target set.
• Perform selling of the approved Standard Chartered products to support Priority Relationship Manager.
• As a backup Client Service Executive (CSE) at the Branch.

Requirements

• Minimum bachelor degree from any major
• Minimum 1 years in client services, account management or customer relations in financial services
• Strong verbal and written communication skills
• Customer-focused with a proactive approach to service delivery
• Proficiency in Microsoft Office Suite