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About this position

The Sales Service position involves responding to customer inquiries, processing orders, and maintaining strong client relationships while assisting the sales team and ensuring timely fulfillment of services.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Provide detailed product/service information and answer questions.
• Resolve customer issues promptly and escalate complex problems when necessary.
• Process sales orders and ensure accurate entry into the system.
• Confirm orders with customers, including pricing, delivery timelines, and payment terms.
• Coordinate with internal departments (e.g., logistics, procurement) to ensure timely fulfillment.
• Assist the sales team with quotes, proposals, and follow-ups.
• Maintain customer accounts and sales databases, updating relevant information.
• Track and report on sales metrics, including order status and sales performance.
• Build and maintain strong relationships with key clients.
• Follow up on customer satisfaction post-sales to ensure retention and upsell opportunities.
• Manage client feedback and work with the sales team to improve service offerings.
• Prepare regular reports on customer interactions, sales progress, and customer feedback.
• Assist in the preparation of sales documents, contracts, and agreements.
• Maintain an organized filing system for orders and customer documentation.
• Work closely with other departments, such as marketing, finance, and operations, to ensure seamless service delivery.
• Participate in training and development programs to enhance product knowledge and sales techniques.

Requirements

• Bachelor’s degree in Business, Marketing, or related field preferred.
• Proven experience in sales or customer service.
• Excellent communication and interpersonal skills.
• Ability to multitask and handle high-pressure situations.
• Proficient in CRM software and Microsoft Office Suite.
• Strong problem-solving skills and attention to detail.