Premium Service Operation Assistant Manager (Airports)

SKY ICT Public Company Limited (Bangkok Metropolitan Region)

Bangkok Metropolitan Region, Thailand

We are the Professional Solution Integrator providing IT enabled business solutions with direct support coverage across the country and all boundary areas. Our team combines Expertise and Multi-Vendor skilled People with a mix of Core Competencies, Key Strategic Partnerships and alliances, Broad experience in managing projects from largo to small, Proven ability to minimize Technical, Operational and Financial risks in complex projects, Multi-Skilled and Business-Critical Technology Solutions.

About this position

The Premium Service Operation Assistant Manager (Airports) is responsible for overseeing premium service operations, enhancing customer experience, leading the Personal Butler Team, and conducting reporting and analysis to ensure efficient service delivery.

Responsibilities

Key Responsibilities:
• Assist in the daily management and oversight of premium service operations.
• Ensure all premium service processes and procedures are executed efficiently and effectively.
• Monitor daily checks, daily bookings and implement improvements to enhance service quality with Personal Butler Team.
• Coordinate with cross-functional teams on internal and external parties. (e.g., sales, marketing, customer support)
• Manage schedule/re-schedule Personal Butler due to unexpected situations.
• Collaborate with the Premium Service Operations Manager to develop and implement strategic initiatives aimed at growing and enhancing premium service offerings.
• Act as a point of contact for premium service customers, addressing their needs and resolving any issues promptly.
• Gather customer feedback and insights to drive continuous improvement in service offerings.
• Develop and implement strategies to elevate the overall customer experience for premium clients.
• Stay updated on industry trends and best practices to ensure the company remains competitive in the premium service market.
• Support the training and development of the Personal Butler Team, ensuring they have the necessary skills, service standards and conduct training.
• Assist in managing the performance of the Personal Butler Team, providing guidance and support to achieve departmental goals.
• Foster a positive and collaborative work environment that encourages innovation and high performance.
• Track and analyze key performance indicators (KPIs) related to premium service operations.
• Prepare regular reports for senior management on operational performance, customer satisfaction, and areas for improvement.
• Assist in budgeting and resource allocation to ensure the efficient operation of premium services.

Requirements

Requirements:
• Proven experience in operations management, preferably in a premium service or hospitality environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and generate reports.
• Customer-focused mindset with a passion for delivering exceptional service.
• Ability to work collaboratively with cross-functional teams.
• Strong problem-solving skills and ability to handle unexpected situations.