Back to job search

Customer Operation support (Application platform)

SKY ICT Public Company Limited
SKY ICT Public Company Limited (Din Daeng)
Bangkok, Thailand 🇹🇭
SKY ICT Public Company Limited
We are the Professional Solution Integrator providing IT enabled business solutions with direct support coverage across the country and all boundary areas. Our team combines Expertise and Multi-Vendor skilled People with a mix of Core Competencies, Key Strategic Partnerships and alliances, Broad experience in managing projects from largo to small, Proven ability to minimize Technical, Operational and Financial risks in complex projects, Multi-Skilled and Business-Critical Technology Solutions.

About this position

The Customer Operation Support position focuses on ensuring efficient and effective operations within the application platform, enhancing customer service quality, and maintaining compliance with legal standards.

Responsibilities

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Find ways to increase quality of customer service
• Prepare reports on performance metrics, user engagement, and operational efficiency.
• Regularly update and manage airport information on six AOT websites and the SAWASDEE platform.
• Collaborate with airport authorities and stakeholders to gather accurate and current data.
• Coordinate with internal stakeholders such as Accounting, Purchasing, Product, Marketing, Business Development to align operations.
• Coordinate with external partners to ensure seamless service delivery.

Requirements

• Bachelor’s degree required, preferably in a related field.
• 2-3 years of experience in operations management, preferably in the travel or tech industry.
• Experience working with mobile applications is a plus.
• Ability to work collaboratively in a fast-paced, dynamic environment.
• Excellent communication skills.

Benefits

\
Huneety A.I Salary Estimate
20,000 - 35,000 THB per month