Application /Software Support

SKY ICT Public Company Limited (Bangkok)

Bangkok

Bangkok, Thailand

We are the Professional Solution Integrator providing IT enabled business solutions with direct support coverage across the country and all boundary areas. Our team combines Expertise and Multi-Vendor skilled People with a mix of Core Competencies, Key Strategic Partnerships and alliances, Broad experience in managing projects from largo to small, Proven ability to minimize Technical, Operational and Financial risks in complex projects, Multi-Skilled and Business-Critical Technology Solutions.

About this position

The Application/Software Support position involves managing daily operations, troubleshooting incidents, and coordinating software installations while providing customer support and maintenance.

Responsibilities

• Perform operations according to assigned projects and day-to-day operations, including support daily incidents.
• The coordination for the installation of the software and system connection in the responsible area.
• To be the first tier who handle incident and troubleshoot problem.
• Perform preventive maintenance and report to customer.
• Able to give suggestion customer and support implementing work.
• Coordinate with customer and partner.

Requirements

• Bachelor's degree in Computer Engineering / Computer Science / Information Technology or related fields.
• Experience in Software, Application Support, or related fields of no less than 1-5 years.
• Database knowledge as MySQL, mongo db.
• Security System (Firewall, Proxy, AAA Authentication)
• Network Management System (Network & System Monitoring)
• Having professional certifications (VMware, Microsoft, Linux, IT security) will be considered a plus.