Application /Software Support

SKY ICT Public Company Limited (Din Daeng)

Bangkok, Thailand

We are the Professional Solution Integrator providing IT enabled business solutions with direct support coverage across the country and all boundary areas. Our team combines Expertise and Multi-Vendor skilled People with a mix of Core Competencies, Key Strategic Partnerships and alliances, Broad experience in managing projects from largo to small, Proven ability to minimize Technical, Operational and Financial risks in complex projects, Multi-Skilled and Business-Critical Technology Solutions.

About this position

The Application/Software Support position involves implementing projects, providing training and support, and ensuring the operational performance of software systems.

Responsibilities

• Implement the project as assigned.
• Transfer knowledge, organize training, and support the operational performance of the team.
• Report progress, issues, and obstacles from the health zone.
• Inspect the operation of the system software provided by the company and ensure that all systems are in good working condition and fully operational.
• Provide consultation to users regarding the system software provided by the company, troubleshoot basic issues related to accessing service areas and online operations, and coordinate with technical experts to resolve problems quickly.
• Advise the Call Center team on resolving issues in the responsible health zone.
• Advise and support the data migration from the old system to the new system as developed and provided by the company.
• Coordinate software installation and system integration in the responsible health zone, including communication with vendors.
• Prepare project summary reports (and/or other requested reports) for the project management team and clients.

Requirements

• Bachelor's degree in Computer Engineering / Computer Science / Information Technology or related fields.
• Experience in Software, Application Support, or related fields more than 5 years.
• Database knowledge as MySQL, mongo db.
• Security System (Firewall, Proxy, AAA Authentication)
• Network Management System (Network & System Monitoring)
• Having professional certifications (VMware, Microsoft, Linux, IT security) will be considered a plus.