Application Monitoring & Managed Services (Senior/Team Leader)

Sirisoft Public Company Limited (Bangkok City, Thailand)

Bangkok, Thailand

Based in Bangkok, Thailand, SIRISOFT is an innovative, forward-thinking IT service provider focusing on DevOps, High-code Application Development, and Infrastructure Software. Our core business capabilities are to provide an end-to-end technology services from infrastructure architecture design and implementation, to a day-to-day operation, conduct monitoring, performance tuning, troubleshooting and pro-active maintenance services, based on technologies that specific to clients’ requirements. Established by a group of seasoned IT professionals, with a vision to cultivate our people to be skilful and flexible across cutting-edge technologies to support our clients’ success through expertise, experience and responsibility. Our extensive application-related systems knowledge enables us to quickly diagnose issues and effectively solve problems when there is an immediate need for our support.

About this position

The Senior Engineer is responsible for designing, implementing, and maintaining advanced application performance monitoring (APM) tools and delivering managed services that meet client objectives. This role demands a high level of technical proficiency, problem-solving skills, and the ability to collaborate with diverse teams to ensure operational excellence and continuous improvement.

Responsibilities

• Monitoring System Expertise: Configure, manage, and optimize application performance monitoring tools (e.g., Dynatrace, Datadog) to ensure seamless operation.
• Collaboration: Work closely with cross-functional teams, including development, operations, and client stakeholders, to align monitoring practices with business goals.
• Compliance and Security: Ensure all monitoring tools and managed services comply with industry security standards and regulatory requirements.
• Documentation: Develop and maintain comprehensive documentation for monitoring configurations, incident resolutions, and operational processes.
• Innovation: Research and implement emerging technologies and best practices to enhance application monitoring capabilities.
• Mentorship: Provide guidance and technical support to junior engineers, fostering a culture of continuous learning and development.
• Client Interaction: Support client-facing activities, including performance reviews, reporting, and ensuring client satisfaction with managed services.
• Incident Response: Design and implement robust frameworks to effectively address and resolve cloud platform disruptions and security breaches, ensuring minimal operational impact and swift recovery.

Requirements

• Education: Bachelor’s degree in computer science, Information Technology, Software Engineering or a related field.
• Relevant certifications such as ITIL, or Dynatrace Professional Certification preferred.
• Experience: Minimum of 3 years of progressive experience in DevOps or Infrastructure and application monitoring roles.
• Technical Skills: Advanced knowledge of application performance monitoring tools such as Dynatrace, or Datadog.
• Strong understanding of application performance management (APM) methodologies.
• Familiarity with scripting and automation to enhance monitoring efficiency.
• Experience with incident management and root cause analysis.
• Knowledgeable in operating systems (Linux, Windows), server and infrastructure management across on-premises and cloud platforms (AWS, Azure), with a solid understanding of networking protocols (HTTP, TCP/IP, DNS).
• Knowledgeable in CI/CD pipelines and automation tools such as Jenkins and Ansible, with a solid foundation in DevOps processes.
• Knowledgeable in programming languages such as Python, Java, or JavaScript for integration and automation, with a strong foundation in database management.
• Skills and Competencies: Exceptional analytical and problem-solving skills.
• Strong technical expertise in application monitoring and performance management.
• Effective communication and collaboration abilities with stakeholders and team members.
• Ability to manage priorities and deliver results.