Customer Support Engineer (Admixture dispenser)

Sika (Indonesia) (Cileungsi, West Java, Indonesia)

West Java, Indonesia

Sika is a specialty chemicals company with a leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protecting in the building sector and motor vehicle industry. Sika has subsidiaries in 101 countries around the world and manufactures in over 300 factories. Its more than 33,000 employees generated annual sales of CHF 10.49 billion in 2022. On Sika's LinkedIn page we share our most important corporate news and job openings, as well as a broad mix of content from our Sika subsidiaries around the world.

About this position

PT Sika Indonesia, a worldwide leader in construction chemicals, is seeking an exceptional individual for the position of Customer Support Engineer (Admixture Dispenser) based in Cileungsi Bogor. This position offers excellent long-term career prospects and an attractive remuneration package.

Responsibilities

As an Admixture Dispenser Supervisor, you will be responsible for ensuring smooth and efficient operations related to our admixture dispenser systems. your key responsibilities include:
• Supervising the team to meet job order specifications, standards, and procedures for admixture dispensers.
• Providing daily support for customer equipment systems, addressing inquiries, analyzing issues, and promptly restoring equipment operations.
• Coordinating effectively with relevant departments to ensure timely product delivery, enhancing operational efficiency and customer satisfaction.

Requirements

• Bachelor’s degree in electrical or mechanical engineering.
• Minimum of 2 years’ experience in the installation, maintenance, troubleshooting, and repair of electrical equipment.
• Proven ability to supervise and monitor teams to deliver exceptional customer satisfaction in admixture dispenser operations and product delivery.
• Excellent written communication skills for composing work-related correspondence.
• Valid SIM A driving license.
• Willingness to travel as necessary to meet job responsibilities and organizational needs.