Key Account Manager Job Details | SIG

SIG Combibloc Group (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

SIG is a leading provider of sustainable, innovative, and flexible packaging solutions. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to provide our customers with solutions across categories and channels, addressing consumer and market needs with flexibility and speed.

About this position

The Key Account Executive will support the Key Account Manager in driving and managing the P&L of assigned key accounts. This role focuses on delivering financial targets, enhancing customer satisfaction, and fostering strong relationships with clients.

Responsibilities

• Partnership Coordination: Collaborate with internal specialists (technical, production, marketing) to provide exceptional support and differentiate our offerings in quality, innovation, and sustainability.
• Market Analysis: Identify conversion opportunities against competitors and explore new product development possibilities to increase market share.
• Account Planning: Support the development and implementation of strategic account plans that align with customer goals and leverage internal resources effectively.
• Financial Management: Assist in driving and managing the P&L of assigned customers, ensuring financial targets are met through effective planning and execution.
• Sales Forecasting: Assist in establishing and maintaining accurate 12-month rolling sleeve sales forecasts, monitoring stock levels, and optimizing sleeve utilization.
• Customer Engagement: Regularly visit customers to assess their needs, resolve issues, and develop strong professional relationships that foster loyalty.
• Reporting and Communication: Prepare regular reports and meeting minutes to keep customers and internal teams informed on relevant topics and action items.
• Project Participation: Engage in special projects or assignments as directed by the Key Account Manager or Country Manager.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• 3-5 years of experience in sales, account management, or customer service in a B2B environment.
• Strong analytical skills with the ability to leverage data for decision-making.
• Excellent communication and interpersonal skills to build rapport with clients and collaborate with internal teams.
• Detail-oriented with strong organizational skills and the ability to manage multiple priorities.
• Proficiency in Microsoft Office Suite.
• A proactive, results-driven mindset with a commitment to customer satisfaction.