Key Account Executive
About this position
Responsibilities
• Establish and implement account plans (customer strategy) for the customers with the cooperation of the technical, production and marketing support staff by directing the required resources to the account.
• Increase SIG Combibloc share at the customer with cooperation from Marketing by identifying conversion opportunities against direct/indirect competitors, other packaging materials, and new product development.
• Establish and ensure 4-month rolling sleeve sales forecasts for each customer are accurate by monitoring the sleeve stock of customers and take appropriate actions in optimizing sleeve utilization and safety stock level.
• Ensure company's financial risks are eliminated by ensuring customer payment, account receivable and credit limits are accurate, on time all the time, and take the necessary actions required together with the support of the Finance department to reduce the risks.
• Be owner of the customers' claims and resolve it properly within the measure target timing through the expertise and cooperation of internal quality and technical personnel.
• Arrange with Marketing Team's support for periodic updating with the customers on various new development opportunities from overseas markets.
• Arrange with Technical Team's support for periodic technical updates to the customers on new technological developments with the aim of ensuring better fill performance and cost saving.
• Prepare regular reports, meeting minutes, to ensure customers and involved internal colleagues are kept informed appropriately on the relevant topics, status, and action steps.
• Review from time to time and immediately update the information to present in the customers' profiles whenever changed, including prognosis of filling machines movement.
Requirements
• Bachelor’s degree in Business, Marketing, or a related field.
• 3-5 years of experience in sales, account management, or customer service in a B2B environment.
• Strong analytical skills with the ability to leverage data for decision-making.
• Excellent communication and interpersonal skills to build rapport with clients and collaborate with internal teams.
• Detail-oriented with strong organizational skills and the ability to manage multiple priorities.
• Proficiency in Microsoft Office Suite.
• A proactive, results-driven mindset with a commitment to customer satisfaction.