Field Service Engineer

Siemens Energy (Nakhon Ratchasima, Nakhon Ratchasima, Thailand)

Nakhon Ratchasima, Thailand

Siemens Energy is one of the world’s leading energy technology companies. The company works with its customers and partners on energy systems for the future, thus supporting the transition to a more sustainable world. With its portfolio of products, solutions and services, Siemens Energy covers almost the entire energy value chain – from power generation and transmission to storage. The portfolio includes conventional and renewable energy technology, such as gas and steam turbines, hybrid power plants operated with hydrogen, and power generators and transformers. A majority stake in the wind power subsidiary Siemens Gamesa Renewable Energy (SGRE) makes Siemens Energy a global market leader for renewable energies. An estimated one-sixth of the electricity generated worldwide is based on technologies from Siemens Energy. Siemens Energy employs 96,000 people worldwide in more than 90 countries and generated revenue of around €31 billion in fiscal year 2023. Siemens Energy is a trademark licensed by Siemens AG

About this position

The Field Service Engineer reports directly to the Head of Field Service Asia Pacific, working closely with the Local, Regional & Global teams.

Responsibilities

• Provide Technical Field Advice, Supervision and perform installation, commissioning, maintenance, upgrades, refurbishment, and repair of high voltage transmission equipment and systems in the field.
• Any certification related to Siemens Energy GIS, AIS, or power transformers would be an added advantage.
• Conduct troubleshooting and diagnostics of high voltage transmission equipment to identify and resolve technical issues.
• Provide technical support and expertise to customers, field service engineers, and other internal collaborators (including offer and project management teams).
• Collaborate with engineering and Sales & PM teams to provide feedback and recommendations for product improvements and modifications.
• Develop and maintain comprehensive documentation related to field service activities, including service reports, time sheets, maintenance logs, method statements, HSE reports, and equipment records.
• Acts as the Siemens Energy representative on site, coordinating responsible job scope and giving final approval and sign-off for works completed at site.
• Train and mentor junior field service engineers.
• Provide training to customers on routine maintenance tasks.
• Contributes to internal and external customer satisfaction by implementing Service work according to customer order and expectations.
• Applies and adheres to Quality and HSE (Health, Safety, and Environment) protocols and regulations while working on high voltage transmission systems and equipment.

Requirements

• Electrical Degree or equivalent experience with more than 4 years’ working experience in field service engineering within the high voltage transmission industry (including ‘hands-on’ experience with new installations and service).
• In-depth knowledge of high voltage transmission equipment, such as transformers, AIS & GIS switchgear, circuit breakers, and related control systems.
• Proficiency in diagnostic tools, testing equipment, and software (including remote headset technology) used in the high voltage transmission industry.
• Strong problem-solving and troubleshooting skills, with the ability to work independently in demanding field environments.
• Excellent communication and interpersonal skills, with the ability to interact effectively with various organizational levels in customer’s and internal teams.
• Ability to improvise and willingness to experience unpredictable situations.
• Positive attitude to work in challenging environment and in adopting a diverse and inspiring culture.
• Professional English and Mandarin required, where additional Asian languages will be a benefit.
• Willingness to travel locally and regionally to various field locations and work flexible hours as needed.