Field Service Engineer

SICPA (Thailand) Ltd.

SICPA (Thailand) Ltd. (Nonthaburi)

Nonthaburi, Thailand

SICPA is a leading global provider of secured authentication, identification and traceability solutions and services. Founded in 1927 and headquartered in Lausanne, the privately-owned Swiss company is a long-trusted advisor to governments, central banks, high-security printers, and industry. SICPA’s mission is to Enable Trust through constant innovation. For more than 70 years SICPA has been at the forefront of research and innovation in security inks which are at the core of the company’s expertise. SICPA inks and special features protect the majority of the world’s banknotes, security and value documents from counterfeiting and fraud.

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Job function: Customer Service

Industries: Manufacturing and Production Banking & Financial Services

About this position

To ensure efficient and effective operation of our solution by monitoring machine performance, providing technical support for corrective maintenance remotely or on-site support for technicians, performing routine preventive maintenance and troubleshooting tasks for process improvement.

Responsibilities

• Provide the 2nd level technical support to 1st level technician team per defined role and responsibilities.
• Respond to requests or escalations from technician team.
• Perform operation monitoring and follow up issues or activities.
• Analyze and investigate root cause for solving issue and improvement.
• Provide feedback and contribute to improvement initiatives.
• Maintain service level agreement or required KPI.
• Manage spare part usage and control for corrective maintenance.
• Perform routine maintenance to maintain machine’s condition.
• Coordinate service activities with technician team and other teams.
• Test and upgrade new releases of solution.
• Perform machine installation and commissioning as requested.
• Install, configure, optimize & maintain systems, applications, and solutions.
• Maintain accurate and updated documentation.
• Identify situations requiring urgent attention and escalate as appropriate.
• Able to work outside business hours and availability for on-call support depending on business requirements.
• Able to work as Shift depending on business requirements.

Requirements

• Electrical Engineering degree and technical competence in a relevant field, or equivalent combination of training, and/or experience.
• Minimum 2 years’ experience in operation, service, maintenance, and problem troubleshooting in a factory environment.
• Have good knowledge relating to automation system and inspection system.
• Fluent in English, good written and verbal communication.
• Ability to diagnose and analyze mechanical, electrical, technical issues using provided data from operation team.
• Experience with Microsoft office tools for document creation, reporting and presentation.
• Strong troubleshooting skills and demonstrated abilities to diagnose and analyze technical issues.
• Ability to work in teams, to work under pressure, have customer-oriented attitude.
Knowledge in one or more of the following fields a plus:
• Knowledge of basic PLC setup and programming.
• Knowledge quality inspection system using vision or camera.
• Knowledge of industrial inkjet printer, hydraulic and P&ID.

Benefits

Huneety A.I Salary Estimate

40,000 - 65,000 THB per month