Bakery Boutique Attendant @ Blue By Alain Ducasse [ICONSIAM]

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The Bakery Boutique Attendant at Blue By Alain Ducasse is responsible for ensuring the bakery operates at the highest standards, providing excellent customer service, and maintaining product knowledge.

Responsibilities

• To ensure that the restaurant/ bakery boutique is ready to operate at the highest standard by completing Mise en Place to the required standard
• To maintain service standards of Blue By Alain Ducasse in personalized way
• To actively operate restaurant / bakery boutique Mise en place, maintain the Alain Ducasse’s standards
• To excel in product knowledge, offering inspiration to customers
• To study the product Descriptions, being able to explain the ingredients, the cooking procedure, the history and background of every product
• Full knowledge of art ware, design and other relevant restaurant / bakery boutique information
• To create a welcoming and positive customer experience at the bakery counter.
• To advise customers on baked goods selection and taking orders.
• Weighing, pricing, and packaging purchased items, as well as processing payments.
• Monitoring the visual appeal and the availability of baked goods on display.
• Reporting low baked goods stock to the Executive Pastry Chef / GM in a timely manner.
• To maintain a clean and tidy baked goods counter and performing other duties on request.
• Managing customer complaints and relaying them to the GM and Executive Pastry chef

Requirements

• Thai nationality
• High school graduate or equivalent vocational training certificate
• Previous experience in similar role 1 - 2 years in specialty coffee
• Excellent personal presentation and Service minded
• Excellent command of English
• A passion for service excellence & customer satisfaction