Key Account Officer (E-Commerce)

Siam Daikin Sales Co., Ltd. (Prawet)

Bangkok, Thailand

We distribute and install air-conditioners in Thailand under the brand name “DAIKIN”, and provide after-sales services. To meet the demands of our steadily increasing number of clients, we are looking for ambitious, patient and talented individuals to join our growing team.

About this position

The Key Account Officer (E-Commerce) is responsible for overseeing daily operations of brand official stores on various e-commerce platforms, ensuring optimal performance and driving sales growth through strategic initiatives.

Responsibilities

• Oversee daily operations and ensure seamless management of brand official stores on Shopee, Lazada, and other relevant platforms.
• Monitor product listings, pricing strategies, and inventory levels to maintain optimal store performance.
• Develop and execute strategies to meet sales targets and increase revenue from brand official stores.
• Plan and implement exclusive campaigns, flash sales, and brand day promotions to maximize visibility and conversions.
• Analyze store performance metrics and identify opportunities for improvement.
• Collaborate with e-commerce platform account managers and Outsource partners to secure exclusive deals, visibility, and support for brand official stores.
• Track and analyze store KPIs, including traffic, conversion rates, and average order value.
• Generate regular performance reports with actionable insights for continuous improvement.
• Coordinate with the product team to launch new SKUs and optimize existing offerings.
• Ensure timely execution of marketing and sales strategies across platforms.
• Work closely with internal teams to ensure smooth operations and customer satisfaction.

Requirements

• Bachelor’s degree or higher in Business Administration, E-Commerce, Economics, Marketing or related field.
• 1-3 years’ experience in e-commerce, with a proven track record of managing online platforms and driving sales growth.
• Passion for e-commerce business and familiar with e-commerce marketplaces such as Shopee, Lazada, TikTok.
• Proficient in Excel for Reporting, including Pivot Tables, VLOOKUP, and other data analysis tools.
• Creative, self-motivated, and results-driven.
• Excellent communication, project management, and analytical skills.