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About this position

ตำแหน่งผู้จัดการสาขาระยองมีหน้าที่ในการบริหารจัดการทีมงานบริการลูกค้าและลูกค้าในสัญญาที่ดูแล รวมถึงการปรับปรุงประสิทธิภาพการดำเนินงานของแผนกบริการสาขาเพื่อมอบประสบการณ์ที่เหนือกว่าให้กับลูกค้า.

Responsibilities

• Manage customer service operation team and customer in portfolio of contracts.
• Enhancing the operational efficiency of the branch service department to deliver superior customer experiences.
• Contribute to formulating and implementing business to drive revenue growth for branch service.
• Participate in formulating service management guidelines.
• Contribute to the planning execution and management of suppliers.
• Assessing the proficiency of branch personnel and formulating targeted development initiatives to foster continual improvement.
• Strategizing to extend the reach of customer care services in Rayong, enhancing accessibility and satisfaction.
• Collaborating with other departments to resolve operational issues, ensuring optimal service delivery.

Requirements

• Bachelor’s degree in Business Administration / Industrial Engineering or related field.
• Over 5 years of experience in or related after-sales operations.
• General knowledge of technical services and soft services.
• Able to manage service centers and manpower plans very well.
• Attention to detail, excellent organizational skills and Problem-solving skills.
• Computer literacy, with excellent oral and written communication and presentation skills.