Insurance Process & Operation Officer

Siam Commercial Bank (Chatuchak, Bangkok City, Thailand)

Bangkok, Thailand

As Thailand’s first bank, Siam Commercial Bank firmly grows and want to be “The Most Admired Bank” in Thai people’s heart. Our secret that always hold customers’ heart with us as are the best service from our staff and continually product inventions to serve all type of our customers. Thanks to the talent that comes and stays with us, we continue to dominate the kingdom’s banking industry through innovative products and services. That’s why we are always on a lookout for driven, responsible and enthusiastic people to join our team.

About this position

The Insurance Process & Operations Officer is responsible for analyzing and optimizing operational processes to improve efficiency, reduce turnaround times, and increase overall productivity. This role involves collaborating with various departments to identify areas for improvement, developing and implementing process improvement plans, and monitoring the effectiveness of these changes.

Responsibilities

• Understand business objectives, user requirements, and key performance indicators for assigned projects
• Conduct end-to-end user acceptance testing (UAT) for enhancements and improvements
• Analyze current processes to identify areas for improvement and develop strategies to enhance efficiency and productivity
• Implement process changes, monitor their effectiveness, and evaluate operational performance
• Collect and analyze data, preparing detailed reports and presentations for management

Requirements

• Bachelor's degree or higher in Business Administration, Operations Management, or a related field
• At least 1-3 years of working experience in the insurance industry
• Proven experience in process improvement, operations management, or a similar role
• Experience with process improvement methodologies and tools
• Result-oriented, positive attitude with strong analytical and problem-solving skills, and a self-starter