Insurance Process & Operation Officer
About this position
The Insurance Process & Operations Officer is responsible for analyzing and optimizing operational processes to improve efficiency, reduce turnaround times, and increase overall productivity. This role involves collaborating with various departments to identify areas for improvement, developing and implementing process improvement plans, and monitoring the effectiveness of these changes.
Responsibilities
• Understand business objectives, user requirements, and key performance indicators for assigned projects
• Conduct end-to-end user acceptance testing (UAT) for enhancements and improvements
• Analyze current processes to identify areas for improvement and develop strategies to enhance efficiency and productivity
• Implement process changes, monitor their effectiveness, and evaluate operational performance
• Collect and analyze data, preparing detailed reports and presentations for management
Requirements
• Bachelor's degree or higher in Business Administration, Operations Management, or a related field
• At least 1-3 years of working experience in the insurance industry
• Proven experience in process improvement, operations management, or a similar role
• Experience with process improvement methodologies and tools
• Result-oriented, positive attitude with strong analytical and problem-solving skills, and a self-starter