SCS Onboarding Coordinator (Contract)

Shopee (thailand) Company Limited (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support. Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies. Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.

About this position

As a Consignment Onboarding Specialist, you will play a pivotal role in managing the onboarding process for consignment partners, ensuring seamless integration and ongoing collaboration. You will be responsible for establishing strong relationships with partners, understanding their needs, and guiding them through the onboarding journey. Your attention to detail, strong communication skills, and ability to navigate complex processes will contribute to the success of our consignment program.

Responsibilities

• Lead the onboarding process for new consignment partners, from initial contact to full integration.
• Collaborate with cross-functional teams to gather necessary information and resources for onboarding.
• Conduct orientation sessions to educate partners on program requirements, policies, and procedures.
• Ensure all necessary documentation, contracts, and agreements are completed accurately and in compliance with Shopee’s policies.
• Provide guidance to partners on documentation requirements and assist in resolving any issues or discrepancies.
• Conduct system training and ongoing support to partners on using our systems and platforms effectively.
• Address partner inquiries and provide timely assistance to resolve any issues or concerns.
• Monitor partner performance metrics and provide regular reports to internal stakeholders.
• Identify trends and opportunities for improvement, making recommendations to optimize partner performance.

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field.
• Minimum of 2 years of experience in a similar role, preferably in consignment, retail, or e-commerce.
• Strong understanding of supply chain management and logistics processes.
• Excellent communication and interpersonal skills, with the ability to build rapport with partners and internal teams.
• Detail-oriented with a focus on accuracy and compliance.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office Suite.
• Knowledge of inventory management systems and e-commerce platforms is a plus.