Regional Product Owner - Buyer Experience (Shopee)

Shopee (thailand) Company Limited (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support. Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies. Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.

About this position

The Regional Product Owner - Buyer Experience at Shopee is responsible for enhancing the buyer experience through research, data analysis, stakeholder engagement, and cross-functional collaboration.

Responsibilities

• Drive comprehensive research initiatives to gain deep insights into buyer behaviour, preferences, and pain points when using our products & services, across our markets.
• Analyse data and user feedback to identify opportunities for improvement in the buyer experience, ensuring a seamless and customer-centric journey.
• Engage stakeholders across countries to identify critical pain points, gather feature requests and discuss potential solutions to be implemented.
• Work closely with the cross-functional product management teams to devise solutions that are feasible, reasonable, and sustainable to solve the identified pain points or achieve predefined targeted indicators.
• Strategise, propose, and review potential designs and solutions based on data-driven commercial analysis and available product & engineering resources.
• Set feature development priority, taking into account various metrics including business impact and effort.
• Monitor feature requests and development pipelines, and regularly engage with local stakeholders, regional teams, and upper management, to provide necessary updates on feature development status.
• Take ownership of features throughout the product lifecycle by monitoring KPls such as adoption, usage, traffic, etc., and propose further iterations when needed.

Requirements

• Bachelor's or Master's Degree from any related major
• 4+ years of experience, experience in product management or management consulting would be a plus
• Proven ability to structure and solve complex problems, collaborate across varied stakeholders and communicate effectively in both verbal and written form
• Good analytical and logical thinking skills
• Self-motivated, comfortable with ambiguity and changes in a fast-paced environment
• Strong ownership and team spirit
• Proficient in English to facilitate cross-border communications and collaborations
• Experience in one of our local markets along with fluency in the language will be highly preferred