Shopee (thailand) Company Limited (Bangkok, Bangkok City, Thailand)
Bangkok,
Thailand
Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.
Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.
The Customer Service Team Lead at Shopee is responsible for leading and driving the customer service team, ensuring high performance and effective management of team operations.
Responsibilities
• Lead and drive customer service team
• Strategic planning, managing KPI and drive team performance and development plan
• Analyze root cause and develop the action plan.
• Manage, train and coach teams and ensure that their performance met established monitoring standards
• Ensure smooth running of daily processes to meet service level agreement
• Prepares team performance reports by collecting, analyzing, and summarizing data and trends
Requirements
• Bachelor's Degree or higher in any related fields.
• Has strong in analytical, and problem-solving. Good management and communication skills.
• 3+ years of working experience in managing customer service team
• Good command of written and spoken English
• Good service mind with the ability to handle customer's complaint and inquiry
• Strong leadership ability and demonstrated ability to develop team
You are about to leave Huneety to visit Linkedin.com.
Before you leave...
We would like to invite you to create a profile so we can share all similar opportunities like this one in the future.
