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Buyer Experience

Shopee (thailand) Company Limited
Shopee (thailand) Company Limited (Bangkok, Bangkok City, Thailand)
Bangkok, Thailand 🇹🇭
Shopee (thailand) Company Limited
Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support. Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies. Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.

About this position

The scope of this role is quite fluid and could cover multiple areas focusing on improving overall user experience, the operation, and growth of SPX.

Responsibilities

• Conduct analysis to identify improvement area to bring SPX buyer experience to exceed industry standard
• Conduct focus group and interviews, gather data qualitatively and quantitatively to understand user painpoint throughout user journey
• Set up social listening and feedback collection channel to closely monitor user perception toward SPX
• Work closely QA/QC team to set service standard and drive enforcement throughout the whole value chain to improve service quality
• Manage associates in the team to support all implementation projects in SPX
• Become SWAT team for SPX once required
• Manage all stakeholders related to projects e.g. operation, procurement, and finance to have same understanding about their tasks of specific projects
• Break down activities into granular levels and ensure each of activities are done within expected dates
• Conduct daily/ weekly meetings to project member to ensure project smoothness
• Coordinate / collaborate with teams inside and outside shopee express

Requirements

• Bachelor or Master Degree in any fields
• More than 3-7 years’ experience in Consulting / Business Development/ logistics / construction projects
• High leadership and people management skills
• Very strong analytical skills and being an proactive initiator
• Logical thinking and strong problem solving skills
• Good team player
• Be able to fit in with fast pace culture
• Chinese is a plus advantage
• Excellent written and verbal communication skills in English
• Well-developed interpersonal and communication skills. Able to communicate clearly and concisely. Excellent in stakeholder management