Assist Fraud Quality Assurance Lead (Shopee)

Shopee (thailand) Company Limited (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support. Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies. Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.

About this position

The Assist Fraud Quality Assurance Lead at Shopee is responsible for evaluating and improving fraud management processes, analyzing user behavior, detecting fraudulent activities, and developing monitoring tools to enhance fraud operations.

Responsibilities

• Work with internal stakeholders to evaluate the efficiency of existing tools, processes, and policies related to fraud management
• Drive analytical framework to understand the user base on various risk factors
• Detect unusual buying/selling pattern that deviate largely from normal buyers’ and sellers’ behaviour
• Investigate fraudulent activity, dig through data to identify behavioral patterns, calculate losses, and propose solutions to mitigate and prevent them.
• Develop automated monitoring reports, detection and notification tools for suspicious transactions occurring across Shopee’s different businesses.
• Drive feature request / improvement, test new fraud tools and technologies, and uncover new modus operandi of cybercrimes to enhance daily fraud operation
• Propose new features on Shopee that can deter or prevent further fraud, and conduct necessary research and data simulations.
• Conduct objective, fair, thorough, unbiased, and timely investigations into fraud cases

Requirements

• Experience in SQL is crucial, or exposure to other data-mining tools.
• Bachelor’s Degree in Statistics, Mathematics, Industrial Engineering, Management Engineering, Physics, Economics, or equivalent data-savvy fields are prioritized.
• High level of data literacy and strong analytical and investigative skills and critical thinking are required for this position.
• Ability to work cross-functionally to drive results across the organization.
• Strong English communication skills, both written and spoken, and the ability to communicate insights from data to business units.
• Strong interpersonal and communication skills, including the ability to interact with users (buyers and sellers), upper management, and law enforcement.
• Experience in Analytics for Fraud or Risk Management in e-Commerce, Banking, Fintech, Credit, Remittance, or other relevant fields is highly preferred.
• A strong sense of integrity with handling of sensitive personal information, and a passion to serve victims of fraud.
• Ingenuity and persistence to obtain case information not readily available, with an eye for detail.
• Degree in a related field (e.g., insurance studies, criminal justice, risk management) or other relevant certification is preferred