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Helpdesk Engineer - IT (Yogyakarta)

Shopee Internasional Indonesia
Shopee Internasional Indonesia (Yogyakarta, Yogyakarta Special Region)
Yogyakarta, Indonesia 🇮🇩
Shopee Internasional Indonesia
Merupakan platform e-commerce terkemuka di Asia Tenggara dan Taiwan. Shopee menghadirkan ekosistem digital yang inklusif dan berkelanjutan, dengan misi mendukung bisnis melakukan transformasi digital dan meningkatkan cakupan online mereka, membantu lebih banyak orang mengakses dan memanfaatkan layanan digital, serta memberdayakan komunitas lokal.

About this position

The Helpdesk Engineer - IT position in Yogyakarta involves providing technical support to end users, ensuring the smooth operation of IT systems, and maintaining network infrastructure.

Responsibilities

• Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers
• Troubleshoot and resolve end user application issues, maintain and update technical support documentation
• Handle asset management, maintain inventory and liaise with vendors
• Maintain and monitor office network infrastructure, IT security and antivirus tools
• Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports.

Requirements

• Fluent English is a must
• A recent fresh graduate in Computer Sciences, Information Technology or related field is preferred
• Has basic knowledge of computer hardware, software, and OS (Windows and macOS)
• Enthusiastic and willing to learn in a fluid and fast-paced environment
• Passionate in IT technology and wants to make a difference with technology solutions
• Good interpersonal and communication skills to interact effectively at all levels
• Strong analytical and troubleshooting skills

Benefits

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Huneety A.I Salary Estimate
6,000,000 - 10,000,000 IDR per month