Customer Service Executive

Sherwin-Williams (Indonesia) (Kecamatan Semarang Utara, Central Java, Indonesia)

Central Java, Indonesia

Our mission began more than 150 years ago in 1866 when Henry Sherwin and Edward Williams founded the company in Cleveland, Ohio. The duo went on to shape an industry and create a global legacy. That legacy continues on today as we look ahead and continue to innovate our future. With stores, distribution centers and facilities spanning the globe, we're able to deliver the best in paints, coatings and related products to the world. From our headquarters to our 130 distribution centers and more than 4,000 retail locations, we continue to grow in new and exciting ways. Here, there's no one path to success. Our 60,000+ employees are diverse, innovative and passionate. Our employees worldwide bring their energy and unique perspectives to each new day. We believe in careers that grow with you and open up new opportunities. With the support of a global team, you can innovate, grow and discover a career where you can thrive and Create Your 𝗣𝗼𝘀𝘀𝗶𝗯𝗹𝗲.

About this position

The Customer Service Executive will work closely with internal departments to provide service support to customers and stockists, assist management in retaining and attracting new customers, and ensure sales and stockists achieve their budgeted sales and profit targets.

Responsibilities

• Work closely with internal department and provide service support to customers and stockist
• Assist Management to retain / attract new customers and ensure that sales / stockist achieve their budgeted sales / profit targets set
• To ensure the following are done (local sales)
• Documents / records are properly updated and filed (invoices, DN, CN, Sales Tax (CJ5 & exemption), quotation, complaint report, field report, customer configuration report, and correspondence).
• No over stocking of finished goods (FG) especially for special colors / product to minimize dead stock by coordinating with Product Planner
• Monitoring of FG inventory to ensure sufficient supply of goods to customer at all times before replenishment by liaising with customers / stockists and our Product Planner
• Reduce repetition of FG request to production for the same product & liaising with Product Planner
• Knowledge of any discontinuation of FG due to end of project, info to be passed on to related department for further actions
• Monitoring of all deliveries to customers on time by liaising with Logistics & Production
• Monitoring of any complaint login and follow ups

Requirements

• At least more than 2 years of related Customer Service or in Marketing
• SPM & above
• Computer literate and interpersonal communication