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About this position

Guest Experience Experts at Sheraton Hanoi Hotel are responsible for delivering a memorable and unique experience for guests throughout their stay. They handle operational needs, guest requests, and share local highlights to enhance the overall guest experience.

Responsibilities

• Deliver a wide range of services to guide guests through their stay
• Process operational needs and address guest requests
• Complete reports and share local area highlights
• Create a safe work environment and follow company policies
• Maintain confidentiality and protect company assets
• Uphold quality standards and ensure professional appearance and communication
• Be on feet and move around, taking a hands-on approach to work
• Perform other reasonable job duties as requested

Requirements

• High school diploma or G.E.D. equivalent
• No related work experience required
• No supervisory experience required
• No specific license or certification needed

Benefits