![Sheraton Hotels & Resorts (Thailand)](https://storage.googleapis.com/huneetyapp/images/public/workspaces/eb8a8f78-d3e2-46b0-a38c-d13ba8924241/logo_file/cohA45UjBbRraknjRReCdlFV3MNZVrdneUxqfCS6.webp)
Cluster Learning and Development Mananger
Sheraton Hotels & Resorts (Thailand)
Thailand | Surat Thani
Be among first to apply
Last updated 2 days ago
Career opportunities at Sheraton Hotels & Resorts (Thailand)
Sheraton Hotels & Resorts (Thailand)
Thailand | Surat Thani
Be among first to apply
Last updated 2 days ago
Sheraton Hotels & Resorts (Thailand)
Thailand | Nan
Be among first to apply
Last updated 5 days ago
Sheraton Hotels & Resorts (Thailand)
Thailand | Nan
Be among first to apply
Last updated 5 days ago
Sheraton Hotels & Resorts (Thailand)
Thailand | Bangkok
Be among first to apply
Last updated 1 week ago
Sheraton Hotels & Resorts (Thailand)
Thailand | Prachuap Khiri Khan
Be among first to apply
Last updated 1 week ago
Sheraton Hotels & Resorts (Thailand)
Thailand | Surat Thani
Be among first to apply
Last updated 1 week ago
Sheraton Hotels & Resorts (Thailand)
Thailand | Bangkok
Be among first to apply
Last updated 1 week ago
Sheraton Hotels & Resorts (Thailand)
Thailand | Bangkok
Be among first to apply
Last updated 1 week ago
Sheraton Hotels & Resorts (Thailand)
Thailand | Nan
Be among first to apply
Last updated 1 week ago
Sheraton Hotels & Resorts (Thailand)
Thailand | Nan
Be among first to apply
Last updated 1 week ago
Showing 1 to 10 of 54 results
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs.
• Promotes and informs employees about all training programs.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Helps employees identify specific behaviors that will contribute to service excellence.
• Ensures employees receive on-going training to understand guest expectations.
• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
• Meets with training cadre on a regular basis to support training efforts.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Monitors enrollment and attendance at training classes.
• Meets regularly with participants to assess progress and address concerns.
• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Measures transfer of learning from training courses to the operation.
• Ensures adult learning principles are incorporated into training programs.
• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
• Makes any necessary adjustments to training methodology.
• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
OR
• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
A leader in transforming travel since 1937, we continue to innovate, meeting the way you see the world and welcoming locals and travelers alike to find a point of connection. Find us at the heart of hundreds of communities in more than 70 countries worldwide.