Careers & Jobs at Sheraton Hotels & Resorts (Thailand)

Sheraton Hotels & Resorts (Thailand)

Career opportunities at Sheraton Hotels & Resorts (Thailand)

Hospitality and Tourism

54 jobs

List of jobs found:

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Cluster Learning and Development Mananger

Sheraton Hotels & Resorts (Thailand)

Thailand | Surat Thani

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Last updated 2 days ago

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Hotel Cleanliness Expert

Sheraton Hotels & Resorts (Thailand)

Thailand | Nan

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Last updated 5 days ago

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Chef de Partie

Sheraton Hotels & Resorts (Thailand)

Thailand | Nan

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Last updated 5 days ago

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Guest Experience Expert - Sheraton Club

Sheraton Hotels & Resorts (Thailand)

Thailand | Bangkok

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Last updated 1 week ago

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Guest Service Officer

Sheraton Hotels & Resorts (Thailand)

Thailand | Prachuap Khiri Khan

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Last updated 1 week ago

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Cluster Audit Manager

Sheraton Hotels & Resorts (Thailand)

Thailand | Surat Thani

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Last updated 1 week ago

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Guest Experience Expert - Porter

Sheraton Hotels & Resorts (Thailand)

Thailand | Bangkok

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Last updated 1 week ago

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Director of marketing communications

Sheraton Hotels & Resorts (Thailand)

Thailand | Bangkok

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Last updated 1 week ago

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Engineering Technician

Sheraton Hotels & Resorts (Thailand)

Thailand | Nan

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Last updated 1 week ago

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Guest Experience Expert

Sheraton Hotels & Resorts (Thailand)

Thailand | Nan

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Last updated 1 week ago

Cluster Learning and Development Mananger

Sheraton Hotels & Resorts (Thailand)

Sheraton Hotels & Resorts (Thailand) (Ko Samui, Surat Thani, Thailand)

Surat Thani, Thailand

A leader in transforming travel since 1937, we continue to innovate, meeting the way you see the world and welcoming locals and travelers alike to find a point of connection. Find us at the heart of hundreds of communities in more than 70 countries worldwide.

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Job function: Human Resources

Industries: Hospitality and Tourism

About this position

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs.

Responsibilities

• Promotes and informs employees about all training programs.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Helps employees identify specific behaviors that will contribute to service excellence.
• Ensures employees receive on-going training to understand guest expectations.
• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
• Meets with training cadre on a regular basis to support training efforts.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Monitors enrollment and attendance at training classes.
• Meets regularly with participants to assess progress and address concerns.
• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Measures transfer of learning from training courses to the operation.
• Ensures adult learning principles are incorporated into training programs.
• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
• Makes any necessary adjustments to training methodology.

Requirements

• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
OR
• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

Benefits

Huneety A.I Salary Estimate

18,000 - 40,000 THB per month

About Sheraton Hotels & Resorts (Thailand)