---

About this position

Shell Mobility represents the single largest customer-facing business in the group serving more than 30Mln mobility and over 250,000 Fleet customers per day through 500,000 service champions in over 44,000 sites across 70+ countries. As Shell Group looks to the future, Mobility is critical to establish Shell as The Low Carbon Leader, with ambitions to be the no. 1 mobility and convenience retailer, with the world’s leading EV charging network and lead in business and goods mobility platform.

Responsibilities

• Deliver Sales and Operations targets for geographical area through regular reviews and appropriate action plans.
• Manage the territory assigned in terms of sales, network management, marketing and handling challenges of retailers and site staff.
• Act as a business consultant to Retailers on proper management of retail outlets on working capital and inventory management, product loss management, inventory shrinkage, merchandizing and indenting payment terms.
• Ensure that the Retailers trains and develop their staff and understands the importance of People in delivering the Customer Commitment, sharing and coaching on Shell tools and processes as appropriate.
• Maximize sales potential at site through consulting, coaching and motivating retailers.
• Identify and address performance gaps, offer tools and support profitable sites operations on daily basis.
• Manage underperforming sites and take corrective measures to increase Efficiency index of Motor fuels.
• Compliance: Ensure Retailers follow Site Operations and HSSE standards, contracts and manuals.
• Deliver consistent a good customer experience by managing contract compliance.
• Ensure and monitor dispensation of correct quality and quantity of products through retail outlets and promote and monitor high standards of customer service, merchandizing and general operations at retail outlets.
• Manage customer complaints for sites in the respective territory.

Requirements

• Strong sales and commercial skills.
• Experiences in retail and operation management.
• Excellence coaching and motivating abilities.
• Strong experience in customer and partner relationship management.
• Bachelor's degree and minimum 3 years of relevant work experience.
• Fluent in both Thai and English Communication skills including writing, speaking, and reading.