Customer Success Specialist
About this position
The Customer Success Specialist plays a critical role in managing customer relationships and ensuring customer success. The role involves dealing with pricing, order management, dispute resolution, and overall customer satisfaction.
Responsibilities
• Deal Management: Set up and maintain pricing data, manage price changes, rebates, and charge backs.
• Order to Cash: Manage end-to-end dispute resolution process.
• Demonstrate strong Attention to Detail, Customer Language Proficiency, and experience in managing Customer Relationship and Customer Success.
• Work with Account Managers and Finance team for dispute resolution.
Requirements
• Working proficiency in English.
• Strong Communication skills.
• Knowledge of Customer Centric Design.
• Understanding of Commercial & Economic Acumen and Value Chain methodology.
• Continuous Improvement mindset to drive values for business.
• Competency in Commercial & Economic Acumen, Value Chain Understanding, Managing Customer Experience, and Contract Management.