Quality Control for Telesales
SEVEN Retail Group (Jakarta Metropolitan Area)
DKI Jakarta,
Indonesia
SEVEN Retail Group is a next-gen House of Brands, building a New Retail Ecosystem of accessible, beloved and enduring consumer brands, from F&B to lifestyle services and more.
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Job function:
Quality Management
Industries:
Retail and Wholesale
About this position
Responsibilities
• Conduct supervision, evaluation, and improvement of the quality of Telesales interactions via chat and WhatsApp channels to ensure compliance with company standards, customer satisfaction, and achievement of sales targets
• Identify training needs based on evaluation results and performance analysis
• Provide direct training sessions to improve agent skills in communicating via chat and WhatsApp
Requirements
• Experience working in sales
• Strong written communication skills
• Ability to provide constructive and effective feedback
• Ability to understand and explain products or services clearly
Benefits
Huneety A.I Salary Estimate
3,000,000 - 8,000,000 IDR per month
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