Quality Control for Telesales

SEVEN Retail Group (Jakarta Metropolitan Area)

DKI Jakarta, Indonesia

SEVEN Retail Group is a next-gen House of Brands, building a New Retail Ecosystem of accessible, beloved and enduring consumer brands, from F&B to lifestyle services and more.

About this position

The Quality Control position for Telesales involves supervising and improving the quality of interactions through chat and WhatsApp, ensuring compliance with standards and customer satisfaction.

Responsibilities

• Conduct supervision, evaluation, and improvement of the quality of Telesales interactions via chat and WhatsApp channels to ensure compliance with company standards, customer satisfaction, and achievement of sales targets
• Identify training needs based on evaluation results and performance analysis
• Provide direct training sessions to improve agent skills in communicating via chat and WhatsApp

Requirements

• Experience working in sales
• Strong written communication skills
• Ability to provide constructive and effective feedback
• Ability to understand and explain products or services clearly