IT Operations Specialist

Seven Peaks Software Co., Ltd. (Bangkok)

Bangkok, Thailand

Seven Peaks is a digital transformation driver that focuses on solving clients’ modern business challenges. We help companies adapt and grow by providing them with high-impact digital solutions made viable through robust strategies, desirable through engaging user-centric design, and feasible through technical advisory and delivery. Founded in Bangkok in 2014, Seven Peaks is a rapidly growing international team of 225+ professionals specializing in delivery, mobile & web development, quality assurance, product design, data analytics, and marketing.

About this position

The IT Operations Specialist at Seven Peaks will play a major role in ensuring that all IT infrastructure, equipment and relevant accounts are provided to employees to enable them to work productively either in the office or when working from home.

Responsibilities

General IT Troubleshooting:
• Resolve IT incidents within the required time frame.
• Perform network troubleshooting, including:
• Wi-Fi: Ubiquiti Unifi UDM and APs (99%)
• LAN: Zyxel switches
• Provide first-line support for user account issues in Google Workspace and Microsoft Entra ID.
• Coordinate with external vendors (e.g., VOIP, network providers) to resolve issues.
• Collaborate with Level 2 external vendors to resolve complex IT issues efficiently.
• Assist in filling out client vendor security assessment forms accurately and on time.

Software Support and Account Administration:
• Administer Google Workspace and Microsoft Entra accounts.
• Support the setup of accounts for new users, including the Intune onboarding process.
• Manage the onboarding and offboarding of employees across systems.
• Assist in tracking internal SaaS usage.
• Maintain and manage the SaaS register, tracking usage and ensuring cost optimization.

Technical Assets and Procurement:
• Handle the procurement of IT equipment, such as PCs, laptops, and peripherals, ensuring timely delivery and cost optimization.
• Develop and manage an IT asset lifecycle strategy, including procurement, maintenance, and retirement.
• Provide asset management support, including managing access keys, laptops, monitors, TVs, casting devices, webcams, and other IT-related office supplies.
• Manage inventory of IT equipment, consumables, and other supplies; support asset tracking and maintain asset reports.
• Arrange equipment repairs and maintenance, track warranty information, and oversee asset disposal.

Endpoint Security and IT Compliance:
• Manage endpoint security by monitoring and maintaining the Microsoft Intune Admin Panel to ensure devices comply with company security policies.
• Regularly audit IT systems to ensure compliance with IT security and data privacy policies.
• Assist in developing and executing IT security incident response plans.
• Conduct access control audits across systems (e.g., Google Workspace, Microsoft Entra ID).

Requirements

• Strong knowledge of IT infrastructure and support processes.
• Experience with Google Workspace and Microsoft Entra ID administration.
• Familiarity with network troubleshooting and management.
• Ability to coordinate with external vendors and manage relationships.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Experience with IT asset management and procurement processes.
• Knowledge of endpoint security practices and compliance requirements.