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About this position

The Salesforce Support Analyst is responsible for managing, supporting, and administering the Salesforce environment to implement new business requirements and assist with projects and initiatives.

Responsibilities

• Work with internal customers to gather requirements and implement changes including configuration, customization, problem investigation, data fixing, and testing.
• Work on prioritized backlog of user requests.
• Follow Change Management guidelines, Enterprise Architecture mandates, and Security policies.
• Keep abreast of Salesforce releases, features, and best practices.
• Make recommendations to Management and Business Advisors regarding the best option to be implemented as appropriate.
• Support Salesforce Projects and New Initiatives.
• Follow and understand Agile Methodologies (Kanban, Scrum).

Requirements

• Deep knowledge on Salesforce administration.
• Object and Fields.
• Security & Sharing (Profiles & Permission sets, Sharing rule, etc.).
• Automation tools (workflows, approval processes, process builder, flows, etc.).
• Experience in Salesforce development.
• Apex, Trigger, Flow, LWC, VisualForce Pages, etc.
• Familiar with software development life cycle.
• Familiar with at least one of the Salesforce Release Management tools (ant, change sets, Salesforce DX, Flosum).
• Experience in following clouds: B2B Commerce Cloud/Loyalty Cloud/Marketing Cloud.
• Experience in API, Azure.

Benefits