Customer Quality Engineer (Korat Plant)

Seagate Technology (Thailand) Ltd. (Nakhon Ratchasima)

Nakhon Ratchasima

Nakhon Ratchasima, Thailand

Seagate is the worldwide leader in the design, manufacturing and marketing of hard disc drives, providing products for a wide-range of Enterprise, Desktop, Mobile and Consumer Electronics applications. The company is committed to delivering award-winning products, customer support and reliability, to meet the world's growing demand for information storage. Seagate can be found around the globe and at www.seagate.com To support the scope expansion of Thai team, we invite the applications from both newly graduated and experienced professionals. Several new positions are required to be filled with highly motivated professionals. The career opportunities are opened at our factory in Korat and Teparuk.

About this position

Join our dynamic Customer Success Organization as a Customer Quality Engineer (CQE). We’re a team dedicated to supporting customer activities related to factory products and performance to meet customer expectations and requirements. You'll be at the heart of our mission, working closely with various teams to drive success and innovation.

Responsibilities

• Lead and collaborate to take charge of customer issues, lead meetings with internal and external teams, and work together to identify and resolve challenges
• Conduct root cause analysis and drive corrective actions to enhance product quality and customer satisfaction
• Stay ahead of the curve by monitoring customer quality and improving integration and field performance
• Conduct First Article Inspections and prepare detailed customer quality reports
• Be responsible for hosting onsite customer audits and visits, ensuring a seamless and positive experience.
• Support New Products in the qualification and launch of new products with our customers

Requirements

• Problem-solving skills and the ability to think critically
• Capable of communicating effectively in complex situations with diverse teams
• Prioritizing tasks and managing deadlines in a dynamic environment
• Presentation skills
• Great teamwork, leadership and organization
• Friendly, approachable and ready to take on new challenges
• Fluent in English both written and spoken (proficiency in Chinese is a plus)
• Bachelor’s degree or higher degree and/or relevant experience
• Experience in supporting customers and addressing their needs
• Familiarity with HDD (Hard Disk Drive) manufacturing processes
• Skilled in analyzing data to drive improvements
• Certified Professional: 8D / 6-Sigma certification is a plus