Workforce Management (WFM) Jakarta

Sea (Indonesia) (Jakarta, Indonesia)

DKI Jakarta, Indonesia

Sea Limited is a leading global consumer internet company founded in Singapore. Our mission is to better the lives of consumers and small businesses

About this position

The Workforce Management (WFM) position in Jakarta involves analyzing data to create staffing forecasts and schedules, designing operational reports, and ensuring timely adjustments to meet service level agreements.

Responsibilities

• Analyze historical data to create accurate staffing forecasts and schedules.
• Design, maintain, and automate operational reports/dashboards for stakeholders by utilizing analytical tools (SQL, Sheet, Looker, etc).
• Utilize SQL to extract and analyze data for workforce planning and operational process optimization.
• Ensure timely adjustments to staffing and schedules to meet service level agreements (SLAs).

Requirements

• Minimum bachelor's degree (S1) from any major.
• At least 1 year of experience in Workforce Management (WFM) roles, such as forecasting, scheduling, or real-time monitoring.
• Have good analytical skills, can think critically, possess systematic improvement project mindset, and can work independently or in a team.
• Hands-on experience with SQL in a professional setting is required.
• Good communication skills: able to translate and process business requirements into actionable tasks and able to present analysis and improvement projects to stakeholders.
• Willing to work on site.