Supervisor Collection Yogjakarta

Sea (Indonesia) (Jakarta, Indonesia)

DKI Jakarta, Indonesia

Sea Limited is a leading global consumer internet company founded in Singapore. Our mission is to better the lives of consumers and small businesses

About this position

The Supervisor Collection position in Yogjakarta involves managing a desk collection team of approximately 100 members, ensuring effective and efficient collection activities, and achieving KPI targets.

Responsibilities

• Manage desk collection team with total team members ~100 people
• Supervise, develop, and motivate desk collection agents in order to ensure the collection activity runs effectively and efficiently
• Optimize team member productivity and ensure to achieve the KPI target
• Responsible to management for the results of the team's work.
• Ensure that the entire team works in accordance with applicable SOPs and regulations.
• Conduct investigations and follow up on debtor information and requests, if necessary.

Requirements

• Bachelor’s degree in any field.
• At least one year experience in management, operations, and leadership.
• Work attitude and commitment: Accountability, Prioritization, Perseverance
• Can-do attitude Ability to work under pressure and in a fast-paced environment