Payment Quality Assurance ShopeePayLater

Sea (Indonesia) (Jakarta, Indonesia)

DKI Jakarta, Indonesia

Sea Limited is a leading global consumer internet company founded in Singapore. Our mission is to better the lives of consumers and small businesses

About this position

The Payment Quality Assurance position at ShopeePayLater involves monitoring and evaluating agent performance, providing coaching, and ensuring quality standards are met.

Responsibilities

• Take recording/data sampling from agents.
• Analyze and evaluate agents' job performance based on data and recommend action.
• Provide reports related to the quality score of all agents routinely.
• Provide treatment for agents (coaching/observation).
• Regular calibration with QA team, trainers and team leads.
• Regular briefing with other stakeholders.
• Handle ad hoc QA related works.
• Carry out an investigation task if required and analyze findings.

Requirements

• Minimal bachelor degree from any major.
• Having Collection knowledge is a plus.
• Min. 1 year of working exp as QA.
• Able to operate Ms. Office (Ms. Excel, Ms. Word, Ms. Power Point).
• Strong analytical thinking and problem solving skills.
• Good communication skills.
• Good teamwork, adaptability, and agility.