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About this position

The IT Operations Specialist - Credit Business is responsible for managing transformational IT service management projects, improving organizational processes, and ensuring compliance with regulations while providing recommendations for process and tool development.

Responsibilities

• Manage transformational IT service management projects and their related projects such as organizational process improvement and implementation, asset management process, etc.
• Collect feedback from stakeholders to identify potential improvements in the Information Technology context.
• Provide recommendations for the development of processes & tools across departments.
• Deliver effective presentations of assessment findings & recommendations to high-level management.
• Plan, organize and implement the company's technical projects based on business needs and according to Otoritas Jasa Keuangan (OJK) regulations and best practice.
• Assist management in completing ad-hoc projects, and the IT audit process.
• Represent the entity during Otoritas Jasa Keuangan Audits and regular IT steering committee meetings.
• Manage the ITIL design and implementation projects staffed by the other departments, and create documentation relevant to their scope of works.
• Identify the current state of processes & procedures, and facilitate the implementation of all necessary improvements.
• Identify and collect performance inefficiency and cost-saving opportunities, and provide recommendations.
• Lead the creation of a new process flow or workflow and the implementation of a newly developed workflow with stakeholders.
• Lead the creation and review of ITIL-related guidelines and relevant documentation.
• Create the regular performance reports for the service desk and its supporting functions for each process (such as Service Request, Incident, Problem, Change, Asset, etc).

Requirements

• Strong educational background with a minimum of a Bachelor’s degree from a well-known and accredited university.
• 5 years of experience as an IT Service Management Consultant, IT Business Analyst, or Project Manager, preferably in Financial Services IT or business/industry with diverse roles and increasing leadership responsibilities across major projects and programs.
• Must be familiar with the technology and the business implications of technology. And have a mix of technical IT knowledge and general business knowledge to locate business problems and potential solutions.
• Excellent command of spoken and written English and Bahasa Indonesia and the ability to work across multiple countries.
• Experience in Project Management or Program Management roles with demonstrated knowledge of both traditional Waterfall and Agile methodologies.
• Solid knowledge of ITSM/ITIL frameworks or other relevant frameworks/ standards.
• ITIL 4 Foundation certification is a must.
• Strong experience in reviewing and optimizing the business & IT operational processes and their supporting systems.
• Understanding of general business concepts such as TCO, timeline, cost & expense, etc, and the ability to apply these skills to practical business decision-making.

Benefits