Customer Operations (Process & Document Control), Operations, SeaBank

Sea (Indonesia) (Surakarta, Central Java, Indonesia)

Central Java, Indonesia

Sea Limited is a leading global consumer internet company founded in Singapore. Our mission is to better the lives of consumers and small businesses

About this position

The Customer Operations (Process & Document Control) position at SeaBank involves analyzing, developing, and updating Standard Operating Procedures (SOP) and Technical Guidelines (TGU) to ensure compliance with banking regulations and operational efficiency.

Responsibilities

• Analyzing and gathering all the requested information into SOP/ TGU draft, to ensure that the SOP/ TGU compiled in accordance
• Follow-ups the requester related to the completeness of the information needed in the SOP/TGU, to make SOPs/TGU in accordance with the standards
• Develop all information relating to the data and information needed to be socialized to the team, to ensure that information (both new and refreshment) can be given to each team member
• Reviewing the approved SOP/ TGU draft to ensure that the latest information shared to team members is relevant and appropriate
• In collaboration with the Customer Operations Team in terms of identifying daily operational problems, in order to revise/adjust/add information in the SOP/TGU as an improvement in the future
• Updating SOPs/ TGU regularly, in order to meet banking regulations related to risk control
• Compile, collect, and send periodic reports relating to Progress Update/Information Tracker to provide accurate information to the C-OPS team

Requirements

• Bachelor Degree in any Major
• Min. 3 years of experience in the related field as part of SOP/Compliance team in Banking/Contact Centre
• Understand document processing tools, data processing, and Microsoft Office
• Placement: Solo, Surakarta