App Operations (Marketplace App & Mobile) - Sea Labs

Sea (Indonesia) (Jakarta, Indonesia)

DKI Jakarta, Indonesia

Sea Limited is a leading global consumer internet company founded in Singapore. Our mission is to better the lives of consumers and small businesses

About this position

The App Operations position at Sea Labs focuses on ensuring the stability and efficiency of marketplace apps and mobile platforms through impact analysis, monitoring, and collaboration with cross-functional teams.

Responsibilities

• Impact analysis for changes from external platforms, partner software development kits
• Tracking and managing app dependencies, git repos, evaluating their impact
• Responsible for the app stability workflow, monitoring, alerting, and following-up of important metrics
• Coordinate root cause analysis for production errors, and follow up with incident reports
• Design and maintain automated app operation and reporting processes and workflows
• Optimize the efficiency of the current processes across the mobile platforms
• Collaborate with cross-functional teams to manage operational and technical queries, knowledge-base, etc

Requirements

• Bachelor's or higher degree in Computer Science or IT related fields
• Good logical thinking and problem solving skills
• Professional verbal and written communication skills in English
• Strong analytical skills, understands complex issues, able to identify the root cause, capable of critical thinking and data driven decision making
• Passion for automation, tool and efficiency improvements, in order to streamline repeated processes
• Process-driven mindset. Have a deep understanding of process design and execution
• Software development experience in mobile field is a plus