Sea (Thailand)

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    Sea (Thailand)

    IT Helpdesk Engineer / IT Support

    Sea (Thailand)

    Thailand | Bangkok

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    Last updated 7 hours ago

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    Sea (Thailand)

    Senior Associate Account Receivable

    Sea (Thailand)

    Thailand | Bangkok

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    Last updated 7 hours ago

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    Sea (Thailand)

    Senior Revenue Analyst Associate - Football Game

    Sea (Thailand)

    Thailand | Bangkok

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    Last updated 7 hours ago

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    Sea (Thailand)

    Senior Payment & Treasury

    Sea (Thailand)

    Thailand | Bangkok

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    Last updated 7 hours ago

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    Sea (Thailand)

    IT Helpdesk Engineer / IT Support

    Sea (Thailand)

    Thailand | Bangkok

    Be among first to apply

    Last updated 3 weeks ago

IT Helpdesk Engineer / IT Support

Sea (Thailand)
Sea (Thailand) (Bangkok, Bangkok City, Thailand)
Bangkok, Thailand 🇹🇭
Sea (Thailand)
Sea is the leading consumer internet company in Southeast Asia and Taiwan. Our mission is to better the lives of the consumers and small businesses of our region with technology. Our businesses include: Shopee, our region’s largest and most popular e-commerce platform. Launched in 2015, Shopee was designed to be mobile-first and highly social, offering buyers and sellers a trusted and enjoyable shopping experience. In 2018, Shopee recorded over 603 million orders, and GMV of $10.3 billion. Shopee was also the most downloaded shopping app in Southeast Asia and in Taiwan. Garena, a global leading games company. Garena is the developer of Free Fire, the global smash hit mobile battle royale game with over 450 million registered users and 50 million peak daily active users as of May 2019, making it one of the most popular games in the world. Garena is also the largest games publisher in the region, bringing AAA mobile and PC titles such as Arena of Valor, League of Legends, and Speed Drifters to gamers in Southeast Asia. Garena also leads the growth of esports in our region. Its annual flagship event, Garena World, is the largest and most influential esports event in Southeast Asia. SeaMoney, a leading digital payments and financial services provider in Southeast Asia. SeaMoney’s offerings include mobile wallet services, under the AirPay and ShopeePay brands, which provide users with easy access to digital payment services. Sea is headquartered in Singapore, and listed on the New York Stock Exchange under the ticker symbol ‘SE’. Our IPO in October 2017 was the largest US public listing ever by a Southeast Asian technology company.

About this position

The IT Helpdesk Engineer / IT Support position involves providing technical support to end users, ensuring the smooth operation of IT systems, and maintaining network infrastructure.

Responsibilities

• Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers
• Troubleshoot and resolve end user application issues, maintain and update technical support documentation
• Handle asset management, maintain inventory and liaise with vendors
• Maintain and monitor office network infrastructure, IT security and antivirus tools
• Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports

Requirements

• Degree in Computer Sciences, Information Technology or a related field preferred
• At least of 3 years of experiences operating a similar role
• In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
• Have understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals
• Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus
• Professional Qualification - Microsoft Certified/CCNA is a plus
• Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus
• Competent at documenting standard operating procedures and knowledge articles
• Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities
• Enthusiastic and willing to learn in a fluid and fast-paced environment
• Passionate in IT technology and wants to make a difference with technology solutions
• Good interpersonal and communication skills to interact effectively at all levels
• Strong analytical and troubleshooting skills
• Ability to speak basic English conversation

About Sea (Thailand)

Sea is the leading consumer internet company in Southeast Asia and Taiwan. Our mission is to better the lives of the consumers and small businesses of our region with technology. Our businesses include: Shopee, our region’s largest and most popular e-commerce platform. Launched in 2015, Shopee was designed to be mobile-first and highly social, offering buyers and sellers a trusted and enjoyable shopping experience. In 2018, Shopee recorded over 603 million orders, and GMV of $10.3 billion. Shopee was also the most downloaded shopping app in Southeast Asia and in Taiwan. Garena, a global leading games company. Garena is the developer of Free Fire, the global smash hit mobile battle royale game with over 450 million registered users and 50 million peak daily active users as of May 2019, making it one of the most popular games in the world. Garena is also the largest games publisher in the region, bringing AAA mobile and PC titles such as Arena of Valor, League of Legends, and Speed Drifters to gamers in Southeast Asia. Garena also leads the growth of esports in our region. Its annual flagship event, Garena World, is the largest and most influential esports event in Southeast Asia. SeaMoney, a leading digital payments and financial services provider in Southeast Asia. SeaMoney’s offerings include mobile wallet services, under the AirPay and ShopeePay brands, which provide users with easy access to digital payment services. Sea is headquartered in Singapore, and listed on the New York Stock Exchange under the ticker symbol ‘SE’. Our IPO in October 2017 was the largest US public listing ever by a Southeast Asian technology company.